PATIENCE IN-HOME CARE - PRIVACY POLICY
Most Recent Update: 07/06/2024 This Privacy Policy explains how Patience In Home Care LLC and Patience In-Home Care PCA Services LLC collect, use and disclose personal information of its customers, prospective customers, and visitors to its website at www.patienceinhomecare.com. Protecting the privacy of users of the Patience In-Home Care Web site is important to us. Our Online Privacy Statement is designed to inform you about our collection and use of personal information on this Web site. From time to time this policy may be modified as needed. The Online Privacy Statement is available on the footer of every page on our website.
COLLECTION OF PERSONAL INFORMATION
Information collected directly from you: We may collect personal information directly from you, for example through a web form or through an in-person application (employee) or intake session (customers). Personal information we collect directly from our employee candidates may include your name, phone number, email address, emergency contacts, job history, education history, NPI, and preferences for work hours and location and work environment. Personal information we may collect directly for our customers can include name, phone number, email address, preferred contacts and contact process, care needs, provider info, medications, treatments, date of birth, acceptance of care plan, and acknowledgement of received materials (such as home care bill of rights). Situationally for our employees and customers we may collect driving insurance information and for employees may collect verification of valid driving licenses. Information collected from your device: The only information collected from our website is from the contacts page and is only information you voluntarily provide. The information collected could include your name, email, and phone number and what you are reaching out to us about. We will use this information to help understand your needs and connect with you to provide the responses you seek. We may periodically reach out to you in the future if we have information that leads us to believe you would find our information of interest. When you browse our website, it does not track individual information or reveal your identity unless you voluntarily provide that information via our contact form page. Our policies limit access to this personally collected data to only our administrative staff with appropriate clearance and need to access this type of information for our employees, employee candidates, customers or potentially interested customer prospects. Our employees must adhere to a confidentially policy and abuse of that policy is subject to disciplinary review up to and including termination of employment. Our email campaigns do not use tracking technologies such as web beacons, pixels and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics. For employee candidates, we may collect information through email campaigns that could include from employees, preferences for work (area, location and wage). For client email campaign we may directly engage a customer or work with a case manager to learn core essential information about a customer including their existing and desired services, care needs, location and city, information about their environment (pets, hours needed and preferences for caregivers (i.e. gender preference or allergies and disposition to common household pets). Information collected from our advertising partners: We may collect personal information about you from our advertising partners. Personal information we collect from our advertising partners may include existing and desired services, care needs, location and city, information about their environment (pets, hours needed and preferences for caregivers (i.e. gender preference or allergies and disposition to common household pets).
USE OF PERSONAL INFORMATION
We use information collected directly from you to provide you with our products and services, customer service and support. We may also use this information to market our products and services to you, including by email and text message subject to your consent. We use information collected automatically from your device, such as your phone number from our caller ID to information you (optionally) key into our web form or text back to our number to help establish contact with you and provide you services you seek and understand your needs. We use information collected from our advertising partners to meet new clients seeking services and introduce ourselves and services we provide.
DISCLOSURE OF PERSONAL INFORMATION
We may use third-party service providers to assist us with providing and marketing our products and services to you, however, we do NOT share your information with such third parties. Any of our email marketing and text message communications are done directly from Patience In Home Care staff and not through a third-party managed process. ● We do not employ any company to monitor website traffic or monitor visitor interaction with our website. ● We use SignaPay as our payment processor. SignaPay uses and processes your payment information in accordance with its privacy policy available https://signapay.com/privacy-policy/. ● We do advertise on Google. They do not provide us any individual data, but only generalized search aggregates such regarding ad performance (how many generated calls and clicks we get from our ad campaigns). We may share your personal information if necessary to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
EMAIL AND TEXT MESSAGE COMMUNICATIONS
If you wish to unsubscribe from our email campaigns, please click on the Unsubscribe link at the bottom of any marketing email sent from us. If you wish to stop receiving text messages from us, reply STOP to any text message sent from us.
YOUR PRIVACY RIGHTS
You may have the right to request access to the personal information we hold about you, to port it to a new service, or to request that your personal information be corrected or deleted. To exercise any of these rights, please contact us using the below contact information: Patience In Home Care LLC/ Patience In-Home Care PCA Services LLC • Office Phone – 763-432-5459 • Email : admin@patienceinhomecare.com If you have any questions about this policy or our privacy practices, please contact us using the above methods.
CHANGES TO THE THIS PRIVACY POLICY
We may update this Privacy Policy at any time. Please review it frequently.